Client Satisfaction interviews

We perform qualitative, in-depth interviews with our clients' most strategic B2B customers in order to acquire actionable feedback that is otherwise rarely given. This is achieved through our focus on diplomacy and relationship building while utilizing our adept listening and body language analysis skills to guide the conversation. The third-party nature of this process provides a safe place for customers to give candid feedback, both positive and negative. We can also identify trends and the drivers of your clients' satisfaction. Acting upon your customers' feedback and then following up for continued understanding will help ensure a long-term, profitable relationship with them.

enhanced supplier performance reviews

Our firm enhances larger organizations’ supplier performance review processes by interviewing staff and facilitating feedback to key suppliers that assist them in better meeting expectations. These are best incorporated in the onboarding process, but can also provide value during mid-project reviews. Using our third-party approach also allows their teams to share feedback with us about their key suppliers in a way that mitigates any risk of a dual-employment situation with providing feedback to supplier staff. Our clients see benefits through this process in forms of cost reduction associated with a reduction in supplier churn, enhancing formal feedback loops, requesting value-added services, uncovering additional diverse spend opportunities, and a renewed sense of partnership with suppliers.

Body Language Training

Custom training sessions are developed for each client and aimed at both the executive-level and key personnel that own client relationships. The individuals that attend our training sessions first learn to better understand themselves in business and then how to better understand their clients. Training topics include items such as the fundamentals of accurately reading body language, specific gestures in each body part, body language in sales, micro expressions, and the body language congruency model. Training classes are given in small group settings or in one-on-one, ride-along client visits where interactions are appraised and feedback given for immediate application.

As a certified Micro Expressions Coach, people usually want to be taught how to detect a lie. While that can have some benefit, our philosophy is to train people how to detect the truth, because what you look for, you will find. The reality is that there are a million reasons why someone might lie to you and you're not going to be able to discern the reason through body language analysis alone. Instead of fixating on a lie, you can be trained to recognize and then choose to view the lie as merely a signpost to point you further in the direction of where the truth might be. We teach you how to recognize and respond to true signals of emotion, rather than focusing exclusively on signals of deceit. It's a subtle, but important difference in how you choose to view life and interactions with others.